AXIS 8 Governance
Operational communication governance for regulated environments.
AXIS 8 provides Operational Language Readiness & Communication Governance (OLRCG) — a standardized, trainable, auditable system that governs what frontline teams may say in Spanish, who is authorized to say it, and when escalation is mandatory.
Not language training. Not fluency instruction. Governance and risk control.
What AXIS 8 does
AXIS 8 applies institutional-grade governance to Spanish-language communication in regulated, client-facing environments.
Standardize
Approved Spanish phrasing for high-risk, high-frequency interactions.
Authorize
Risk-tiered language permissions by role and certification level.
Audit
Versioned standards and escalation controls for defensibility under review.
AXIS 8 does not provide language classes, fluency instruction, translation services, or cultural programming.
The OLRCG framework
A five-layer governance system that extends the same operational discipline institutions apply to English into Spanish.
Approved Language Standard (ALS)
Controlled terminology, prohibited phrasing, escalation triggers.
Scenario Decision Trees
Pre-approved communication paths for regulated interactions.
Risk-Tiered Authorization
Tier A–D language permissions aligned to role boundaries.
Certification & Role Boundaries
Who may say what—and when transfer is mandatory.
Governance & Change Control
Quarterly updates, versioning, and audit trail.
Where AXIS 8 deploys cleanly
Financial services & banking operations
Reduce QA failures and escalation risk in Spanish-language interactions.
Onshore BPOs / contact centers
Standardize disclosures, complaint handling, and escalation thresholds.
Regulated service organizations
Ensure consistency, defensibility, and operational control.
Public sector variant
Language-access compliance through governance—without ideology.
How AXIS 8 is deployed
Discovery
Review operational risk, call drivers, QA definitions, and escalation policies.
Controlled pilot
6–8 weeks • 30–50 agents • fixed scope • defined metrics • minimal disruption.
Licensing & governance
Annual license with certification controls, quarterly updates, and change management.
Pilot and licensing terms are scoped based on deployment footprint and risk profile.
About AXIS 8
AXIS 8 was founded to address a structural gap in regulated operations: Spanish-language communication is often treated as a skill, not a governed system.
Founded by Yamilet Doris, AXIS 8 reflects deep institutional experience across multilingual, regulated environments and a systems-first approach to operational risk.
Contact
For pilot inquiries, licensing, or procurement discussions:
Capabilities statement and pilot brief available upon request.
Copy/paste into your email:
Subject: AXIS 8 Pilot Brief Request Hello, We’d like to explore a controlled pilot of OLRCG for Spanish-language interactions in a regulated program. Please share the pilot brief and recommended next steps. Thank you,Email AXIS 8